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国会动态｜社险索赔援助发放改善合规率升至96%以上

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（吉隆坡24日讯）人力资源部长拿督斯里拉马南说，社险机构在处理索赔申请和支付援助速度和程序合规方面有显著进步，合规率如今已超过96%。

他说，社险机构制定了更全面的客户章程，要求在收到完整文件后立即处理申请，包括“LINDUNG 24/7全时保障”的申请。

“残障援助金申请处理时间为2天，而永久残障援助金、残障抚恤金、家属援助金等申请的处理时间为3天，新的社险机构客户章程也规定，所有援助金将在收到完整申请文件之日起2天内发放。”

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拉马南今日在国会下议院问答环节，如是回答巫统淡边国会议员拿督莫哈末依斯韩的提问。

莫哈末依斯韩早前询问人资部，有关社险索赔申请处理期限、社险机构处理这些申请的合规率，以及数码化如何加快投保人索赔流程。

拉马南也说，社险机构会不时改善索赔申请和援助金支付流程，包括优化申请网站和升级软件系统。

针对莫哈末依斯韩询问，政府是否有意设立快速索赔机制，让投保人、医院、雇主和社险机构之间能更高效地协调意外事故案件索赔，拉马南说，现有的系统已通过综合义肢与矫形器库存及康复系统（INSPIRE）系统获得加强。

他说，该系统连接医院和社险机构，以加快理赔流程；至于紧急情况，理赔流程已简化至可在24小时内完成。

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